Privacy Policy

Carmel Infotech Solutions (“we,” “us,” or “our”) is committed to protecting the privacy of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website and services.

This policy applies solely to online activities and is valid for visitors to our website regarding the information they share and collect through our services. It does not apply to any information collected offline or through other channels.

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Consent

By using our website, you consent to our Privacy Policy and agree to its terms. If you do not agree with any part of this policy, please discontinue the use of our website and services immediately.

Collection of Information

We collect personal and non-personal information to improve our website, enhance user experience, and provide efficient services.

1. Personal Information

We collect personal information that you voluntarily provide when you:

This personal information may include:

Your full name
Company name (if applicable)
Email address
Phone number
Any additional information shared when communicating with us

2. Non-Personal Information

We also collect non-personal information automatically when you visit our website. This data helps us improve functionality and user experience. It includes:

Browser type and version
IP address
Device type and operating system
Date and time of visit
Pages visited and interactions on our website

This information is collected using log files, cookies, and similar technologies.

Use of Information

We use the collected information for various purposes, including but not limited to:

Providing, operating, and maintaining our website and services.
Responding to inquiries, customer support requests, and feedback.
Enhancing the functionality, security, and user experience of our website.
Sending service-related updates, newsletters, or promotional materials (only if you opt-in).
Preventing fraudulent activities and unauthorized access, and ensuring data protection.
Conducting internal research and analytics to improve our services.

We do not sell, trade, or rent your personal information to third parties.

Log Files

Like many websites, we use log files to track visitor activity. These files log information such as:

Internet Protocol (IP) addresses
Browser types and versions
Internet Service Provider (ISP)
Date and time stamps
Referring and exit pages
Click counts for trend analysis

This data is collected for analytical purposes, system administration, and improving user experience. None of this information personally identifies individual visitors.

Cookies and Web Beacons

Cookies are small data files stored on your device when you visit a website. We use cookies to:

Store visitor preferences.
Track user interactions to enhance website functionality.
Analyze site traffic and improve website performance.

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain functionalities of our website.

GDPR Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

Right to Access: Request copies of your personal data.
Right to Rectification: Request corrections to inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data under certain conditions.
Right to Restrict Processing: Request limitations on how your data is processed.
Right to Object: Object to our processing of your personal data.
Right to Data Portability: Request transfer of your data to another organization or directly to you.
Right to Withdraw Consent: Withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided in the Contact Us section.

CCPA Privacy Rights

If you are a resident of California, you have rights under the California Consumer Privacy Act (CCPA), including:

Right to Know: Request details on the personal data we collect, use, and share.
Right to Delete: Request deletion of your personal data.
Right to Opt-Out: Opt out of data selling (we do not sell personal data).

To exercise these rights, contact us using the details provided below. We will respond to verified requests within the timeframe required by law.

Security of Information

We implement strict security measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. However, while we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

We encourage you to:

Use strong passwords for online accounts.
Avoid sharing sensitive information through unsecured channels.
Contact us immediately if you suspect any unauthorized use of your personal data.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated revision date. We encourage users to review this page regularly to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

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Carmel IT Solutions